Terms and Conditions

1. Service Provider Identification

2. Purpose and Scope

These Terms and Conditions apply to all services offered by Keepmania, including:

• Website creation and development
• Business process automation
• Chatbot and AI assistant development
• Digital marketing and SEO/SEA
• Website maintenance and hosting
• Digital training and consulting

Any order implies unconditional acceptance of these Terms.

3. Quotation and Order

3.1 Quotation

Every project is subject to a free, personalized quote. Quotes are valid for 30 days from the date of issue.

3.2 Order Acceptance

The order becomes final after:

• Written acceptance of the quote by the client (email, signature)
• Payment of the agreed deposit (generally 30% to 50%)

3.3 Modifications

Any modification requested after acceptance of the quote may be subject to additional billing. An amendment to the original quote will then be proposed.

4. Prices and Payment

4.1 Pricing

Prices are quoted in euros (€), excluding VAT unless otherwise stated. Applicable VAT (21% in Belgium) will be added to the net amount.

4.2 Payment Terms

Payments are made according to the schedule defined in the quote, generally:

• 30% to 50% upon order
• Balance upon delivery, before going live

4.3 Accepted Payment Methods

• Bank transfer
• Credit card (Visa, Mastercard, Bancontact)
• PayPal
• Apple Pay / Google Pay
• Klarna (installment payment)

4.4 Late Payment

In case of late payment:

• Late payment interest at the legal rate will be applied
• A flat fee of €40 for collection costs
• Keepmania reserves the right to suspend ongoing services

5. Delivery Times

Delivery times indicated in the quote are for guidance only. They do not constitute a firm commitment and depend on:

• The provision of elements by the client (texts, images, content)
• Client feedback and validations within the expected timeframe
• The complexity of the project

Keepmania undertakes to inform the client of any significant delay.

6. Client Obligations

The client undertakes to:

• Provide all necessary elements within the agreed timeframes
• Designate a single point of contact for the project
• Validate project stages within a reasonable timeframe
• Guarantee that they hold the rights to the content provided
• Pay invoices on the due dates

7. Keepmania Obligations

Keepmania undertakes to:

• Perform services in accordance with the accepted quote
• Respect industry standards and best practices
• Regularly inform the client of project progress
• Ensure the confidentiality of information communicated
• Deliver a functional product that meets specifications

8. Intellectual Property

8.1 Transfer of Ownership

The transfer of ownership of created elements (code, design, content) to the client is only effective after full payment of invoices.

8.2 Reserved Rights

Keepmania retains the right to use created works for reference and portfolio purposes, unless otherwise agreed in writing.

8.3 Third-Party Elements

Certain elements (royalty-free images, plugins, libraries) may be subject to third-party licenses. The client will be informed of these licenses.

9. Delivery and Acceptance

9.1 Delivery Procedure

Delivery is effected by:

• Going live on the client's server
• Sending source files (if provided for in the quote)
• Transmission of access credentials and administration codes

9.2 Validation and Acceptance

The client has 15 days after delivery to report any defects or non-conformities. After this period, the service is considered accepted.

9.3 Corrections

Corrections reported within the acceptance period will be made free of charge if they concern elements provided for in the quote.

10. Warranty and Maintenance

10.1 Warranty

Keepmania guarantees the proper functioning of delivered services for 3 months following acceptance. This warranty covers bugs and technical malfunctions.

10.2 Warranty Exclusions

The warranty does not cover:

• Modifications made by the client or a third party
• Problems related to hosting or domain name
• Security updates of CMS and plugins
• Requests for developments or new features

10.3 Maintenance Contract

A maintenance contract can be subscribed for ongoing monitoring and updates of the website. The conditions are defined in a separate contract.

11. Liability

11.1 Limitation of Liability

Keepmania's liability is limited to the amount of invoiced services. Under no circumstances can Keepmania be held liable for indirect damages (data loss, loss of revenue, image damage...).

11.2 Force Majeure

Keepmania cannot be held liable in cases of force majeure (natural disaster, pandemic, general internet outage...).

12. Termination

12.1 Termination by Client

In case of termination by the client before project completion:

• The deposit paid remains with Keepmania
• Services already performed will be invoiced

12.2 Termination by Keepmania

Keepmania may terminate the contract in case of:

• Non-payment of invoices after reminder
• Non-provision of necessary elements after formal notice
• Behavior incompatible with continuing the relationship

13. Confidentiality

Each party undertakes to keep confidential the information exchanged within the framework of the project. This obligation continues for 2 years after the end of the contractual relationship.

14. Data Protection

The processing of personal data is governed by our Privacy Policy.

15. Applicable Law and Disputes

These Terms are governed by Belgian law. In the event of a dispute, the parties undertake to seek an amicable solution. Failing agreement, the courts of Liège (Belgium) shall have exclusive jurisdiction.

16. Modifications to Terms

Keepmania reserves the right to modify these Terms. Modifications do not apply to ongoing contracts.