Privacy Policy

1. Introduction

At Keepmania, we take the protection of your personal data very seriously. This privacy policy explains how we collect, use and protect your personal information in accordance with the General Data Protection Regulation (GDPR) and other applicable international regulations.

2. Data Controller

3. Data Collected

We may collect the following personal data:

3.1 Data you provide to us

• Contact form: name, email address, phone number, message
• Quote request: information about your project, company name, contact details
• Newsletter subscription: email address

3.2 Automatically collected data

• Technical data: IP address, browser type, operating system
• Browsing data: pages visited, time spent, clicks
• Cookies: see our cookie policy below

4. Purpose of Processing

We use your data for the following purposes:

• Responding to your requests and providing our services
• Sending personalized quotes
• Managing client relationships
• Improving our website and services
• Sending marketing communications (with your consent)
• Complying with our legal obligations

5. Legal Basis

Our processing of your personal data is based on:

• Performance of a contract: for providing our services
• Consent: for marketing communications and non-essential cookies
• Legitimate interest: for improving our services and website security
• Legal obligation: for compliance with laws and regulations

6. Data Retention

We retain your personal data for:

• Client data: for the duration of the commercial relationship + 5 years
• Prospect data: 3 years after last contact
• Accounting documents: 10 years (legal obligation)
• Cookies: maximum 13 months

7. Your Rights

In accordance with GDPR, you have the right to:

• Access: obtain a copy of your personal data
• Rectification: correct inaccurate or incomplete data
• Erasure: request deletion of your data ("right to be forgotten")
• Portability: receive your data in a structured format
• Object: object to processing of your data
• Restriction: limit the use of your data
• Withdraw consent: at any time for consent-based processing

To exercise these rights, contact us at: info@keepmania.com

8. Cookie Policy

8.1 What are cookies?

Cookies are small text files stored on your device when you visit our website.

8.2 Types of cookies we use

• Necessary cookies: Essential for website operation (session, security)
• Analytics cookies: Help us understand how visitors use the site
• Marketing cookies: Used to display relevant advertisements
• Functional cookies: Remember your preferences (language, chat)

8.3 Managing your preferences

You can manage your cookie preferences via the banner displayed when visiting the site, or through your browser settings.

9. Data Security

We implement appropriate technical and organizational measures to protect your data:

• SSL/TLS encryption for data transfer
• Secure hosting on protected servers
• Restricted access to personal data
• Regular security updates

10. International Transfers

Your data is primarily processed within the European Union. If transfers to third countries occur, we ensure an adequate level of protection through standard contractual clauses or equivalent mechanisms.

11. Third Parties

We may share your data with:

• Hosting providers (technical hosting of the site)
• Analytics tools (website statistics)
• Payment service providers (transaction processing)

These partners are contractually bound to protect your data.

12. Changes to the Policy

We may update this policy to reflect changes in our practices or legal obligations. The date of the last update is indicated at the bottom of this page.

13. Contact and Complaints

For any questions regarding this policy or to exercise your rights:

• Email: info@keepmania.com
• Phone: +32 494 25 78 12
• Post: Keepmania, Quai de Compiègne 57, 4500 Huy, Belgium

You also have the right to lodge a complaint with the Data Protection Authority (DPA) in Belgium.